Returns Policy for Pure Water Cup

At Pure Water Cup, we want you to be completely satisfied with your purchase. If you are not entirely happy with your product, we’re here to help with a straightforward returns process.

1. Eligibility for Returns

• Items must be returned within 30 days of the delivery date to be eligible for a refund or exchange.
• Products should be in unused, original condition, with all tags and packaging intact. We cannot accept returns for used or damaged items, except in cases where the item arrived defective.

2. Return Process

To initiate a return, please contact us at [email protected] with your order number and a brief description of the reason for the return. Our customer service team will provide you with return instructions and the address for sending back your item.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request. Approved returns will be processed within 5-7 business days, and refunds will be issued to the original payment method. Please allow time for the refund to reflect in your account, as processing times may vary by bank.

4. Exchanges

If you wish to exchange your item for a different product or size, please specify this in your return request email. We will work to expedite the exchange process to ensure you receive the item you need as quickly as possible.

5. Return Shipping Costs

• Customers are responsible for the cost of return shipping, except in cases where the item arrived damaged or defective. In such cases, we will provide instructions for sending back the item at no cost to you.
• We recommend using a trackable shipping method to ensure that we receive your returned item.

6. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us at [email protected] within 7 days of receiving your order. Include photos of the damaged product if possible. We will arrange for a replacement or refund for these items at no extra cost to you.

Thank you for choosing Pure Water Cup. We are dedicated to providing high-quality products and excellent customer service. If you have any questions about our returns process, please don’t hesitate to reach out.