Shipping Policy of Pure Water Cup

Thank you for shopping with Pure Water Cup. We strive to ensure that your order arrives in a timely and safe manner. Please review our shipping policies below to understand the delivery process.

1. Order Processing

• All orders are processed within 1-2 business days. You will receive a confirmation email once your order has been placed, and a follow-up email with tracking information once your order has shipped.
• Orders are not processed or shipped on weekends or holidays.

2. Shipping Rates

• We offer free shipping on orders over $30.99. For orders below this amount, a standard shipping fee of $6.99 will apply. This shipping cost will be calculated at checkout.
• We currently only ship to the regions specified during the checkout process. We aim to expand our shipping locations in the future.

3. Delivery Times

• Standard shipping usually takes between 5-10 business days after your order has been processed.
• Delivery times may vary based on your location and any potential delays with the shipping carrier. During high-demand periods or holidays, please allow additional time for delivery.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the delivery status and estimated arrival date of your order. If you have questions about your order’s shipping status, feel free to contact our support team at [email protected].

5. Lost or Damaged Packages

In the rare event that your order arrives damaged or is lost in transit, please reach out to us at [email protected]. We will work with you to resolve the issue, including arranging for a replacement or providing guidance on filing a claim with the carrier.

Thank you for trusting Pure Water Cup. We are committed to delivering your products safely and efficiently.